![]() ![]() ![]() Among the common issues facing sellers are: This report enables the seller to assess which factors are negative impacting the POP score and then figure out how to proceed. The Customer Metrics page allows sellers to download a Perfect Orders report for the 90 previous days. That said, Amazon also recommends that sellers maintain POP scores of 95 percent or higher. For example, clothing and shoes may incur more product returns, since people return items that do not fit, and that will likely increase the return and refund rates as calculated for the POP score. ![]() Amazon recognizes that different categories may be subject to lower POP scores based on the nature of the merchandise. The POP score is calculated as follows: Take the number of perfect orders in the previous 90 days and divide that number by the total number of orders received during that time period. The Perfect Order Percentage (POP) score is calculated by considering the following factors: How to Obtain Perfect Order Statusįor sellers to obtain a Perfect Order status, they must accept, process, and fulfill a buyer’s order without any incident. It is important not only because it is part of Amazon’s evaluation of the seller, but because it enables the seller to identify customer experience issues and resolve them, when necessary. Among the factors that contribute to determining a seller’s performance level is the Perfect Order Percentage (POP).
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